Privacy Policy

Last updated: 25 April 2026

This Privacy Policy explains how Francesca Wohlers Education Ltd collects, uses, and protects personal information when you visit francesca-wohlers.co.uk or get in touch with us through the Website.

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

For the purposes of UK GDPR, the data controller is:

Francesca Wohlers Education Ltd
Company number: [COMPANY NUMBER]
Registered office: [REGISTERED ADDRESS]
Email: info@francesca-wohlers.co.uk
Phone: +44 7586 984 133

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What information we collect

We may collect and process the following personal data about you:

Information you give us: When you fill in the contact form on the Website or email us directly, you may provide your name, email address, phone number, employer or organisation, and any details you choose to include in your message (for example, information about your English level or learning goals).
Information collected automatically: When you visit the Website, we may automatically collect technical information including your IP address, browser type and version, time zone setting, operating system, and information about how you use the Website (such as pages visited, time spent on pages, and referral source).
Cookies: We use cookies and similar technologies as described in section 8 below.

3. How we use your information

We use your personal data for the following purposes:

To respond to enquiries you submit through the Website or by email
To provide information about our services where you have requested it
To administer the Website and for internal operations, including troubleshooting, data analysis, testing, and statistical purposes
To improve the Website and ensure that content is presented effectively
To keep the Website safe and secure
To comply with our legal and regulatory obligations

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:

Consent: Where you have actively agreed to us using your data (for example, by accepting non-essential cookies).
Legitimate interests: Where it is necessary for our legitimate business interests, such as responding to enquiries, improving the Website, and ensuring its security. We always balance our interests against your rights and freedoms.
Legal obligation: Where we need to process your data to comply with a legal or regulatory requirement.

5. Who we share your information with

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipient:

Service providers: Trusted third parties who help us operate the Website and our business, including our website hosting provider, email service provider, and analytics provider. These providers are only permitted to process your data for specified purposes and in accordance with our instructions.
Professional advisers: Lawyers, accountants, and insurers, where necessary in the course of the professional services they provide to us.
Authorities: Where we are required to share your data to comply with a legal obligation, or to protect our rights, property, or safety, or that of others.

Some of our service providers may process data outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

6. How long we keep your information

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Enquiries: If you contact us and do not become a client, we typically retain your enquiry for up to 12 months in case you get back in touch.
Website analytics: Anonymised or aggregated data may be retained indefinitely for statistical purposes.
Legal records: Where required by law, we may retain certain data for longer (for example, financial records are kept for at least six years).

When we no longer need your data, we will securely delete or anonymise it.

7. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: You can ask for a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your data in certain circumstances (sometimes called the “right to be forgotten”).
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can ask us to provide your data in a structured, commonly used, machine-readable format, or to transfer it to another organisation.
Right to object: You can object to our processing of your data where we are relying on legitimate interests.
Right to withdraw consent: Where we are relying on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@francesca-wohlers.co.uk. We will respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. You can contact the ICO at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

8. Cookies

The Website uses cookies. Cookies are small text files placed on your device that help websites function and provide information to the site owners.

We use the following types of cookies:

Strictly necessary cookies: Required for the Website to function properly. These do not require your consent.
Analytics cookies: Help us understand how visitors use the Website so we can improve it. These cookies are only set with your consent.
Functional cookies: Remember your preferences (such as cookie settings) to enhance your experience. These are only set with your consent.

You can manage your cookie preferences at any time through your browser settings or by adjusting your preferences via our cookie banner. Most browsers allow you to refuse or delete cookies, although doing so may affect how the Website works.

For more information about cookies and how to manage them, visit aboutcookies.org.

9. Security

We have put in place appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. We also limit access to your personal data to those employees, contractors, and third parties who have a business need to access it.

While we do our best to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee the security of data transmitted to the Website; any transmission is at your own risk.

10. Links to other websites

The Website may contain links to third-party websites. This Privacy Policy only applies to the Website, and we are not responsible for the privacy practices of any third-party sites. We recommend you read the privacy policy of any website you visit.

11. Children’s privacy

The Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe we may have collected information from a child, please contact us so we can take appropriate action.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@francesca-wohlers.co.uk
Phone: +44 7586 984 133